TERMS OF BUSINESS
Although every effort is made to adhere to a Customer’s wishes as to time of delivery the Company is not contractually bound by any completion or delivery date agreed. The Company will use its best efforts to carry out work in the time notified to the Customer but time shall not be of the essence and no liability is accepted by the Company for any delays howsoever caused.
3. ESTIMATES AND REPAIR WORK
Estimates are effective only for 28 days after despatch. If instructions are not received from a customer (in response to an estimate rendered) within 28 days from despatch of the estimate, the Company may charge its usual garage rates from the date the vehicle was received until its collection, (Note:- The Company does not as a general rule make any such charge for garaging pending instructions, if the repairs are ultimately carried out by the Company and duly paid for).
4. MATERIALS AND INCIDENT WORK
It is a condition of acceptance of a Customer’s instructions that the Company is authorised (i) to carry out additional work of a minor or incidental nature that the Company in its absolute discretion considers necessary to properly comply with the Customer’s instructions, and (ii) to supply and fit any parts and materials necessary for such purpose.
All parts supplied and/or fitted subject to the manufacturer’s conditions of sale, and no warranty whatsoever, except as contained therein, is given or implied. Parts replaced will not be retained unless specific instructions to the effect are given.
6. STORAGE CHARGES
The Customer shall remove his vehicle from the Company’s premises within 7 days of notification by the Company of completion of the agreed work. Not withstanding any lien that the Company may be asserting, the Company reserves the right to charge storage rent at the prevailing rate per day at the expiry of 7 days from the said notification. Any notice required by the terms of this paragraph to be given to the customer is deemed to be effected on the day following the sending of a written notice by ordinary pre-paid post to the customer’s address given overleaf. No question, dispute or complaint that may arise concerning the work done by the Company or completion thereof shall relieve the Customer of any obligation indebtedness arising under this paragraph.
All charges, unless on an approved credit account or otherwise agreed in writing are due at or before delivery and the Company may demand a deposit before commencing or in the course of any work. The Company reserves a general lien over all property of the Customer in the Company’s possession for the total indebtedness of the Customer to the Company by way of money due for work done and materials or goods supplied, storage charges and any other expenses and costs arising in relation to each and any vehicle of the Customer. Any vehicle removed from the Company’s premises without their permission will be considered to have been stolen.
8. POWER OF SALE
The Company shall have the right, without giving any notice, to sell a Customer’s vehicle if any sums due for work done and materials supplied remain unpaid for three months after the Company’s account for the said work and materials has been rendered to the Customer’s address given overleaf, and thereafter to satisfy any debt owed to the Company in respect of the vehicle, and the expenses of sale, out of the sale price of the vehicle.
9. GUARANTEE WORK
The Customer shall be entitled to the benefit of any warranty to which the Company is entitled as against the manufacturers of parts and materials supplied or any sub-contractor. If the manufacturers for any reason whatsoever does not allow such claim the customer shall be responsible for paying all relevant costs and charges. The Company further reserves the right to charge for such repairs in full pending acceptance of a claim by the appropriate guarantor. No claims under warranty can be made unless a specific request for such is made by the Customer at the time of completing the instructions for repair overleaf and the necessary information given. All work carried out by the Company is warranted against failure due to defective workmanship for a period of three months/3000 miles, whichever occurs first. This warranty extends only to repairs actually undertaken and does not cover progressive fault diagnosis. It does not affect any statutory rights.
10. VARIATIONS OF TERMS
No variation of these terms shall be effective unless in writing, signed on behalf of the Company by a Partner, Director or duly authorised officer of the Company. No other person has any authority to alter or qualify in any way the above printed terms.
11. CUSTOMER SATISFACTION
Any Customer who is dissatisfied with the Company’s level of repair or service should ensure that complaints are made in writing to the Company within seven days of delivery of the vehicle or seven days of receipt of invoice, whichever is the earlier. Nothing contained within these terms of business shall affect the Customer’s statutory rights.